Frequently Asked Questions
Everything you need to know about your OMO Merch experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for domestic orders. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return or exchange.
Do you ship internationally?
Yes, OMO Merch ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
How should I care for my OMO Merch apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, and tumble drying on low heat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please reach out to our customer service team immediately if you need to make an adjustment.